Returns & Exchanges
At Soap Cauldron, we take pride in our handcrafted products and want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unused and unopened items within 30 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and the specific items you wish to return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring that bars of soap and skin care bottles are protected to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use your preferred carrier to send the package back to our studio; please retain your tracking number for reference.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing